Return & Cancellation Policy:

www.Sugaringstore.com offers a 30-day return policy on select items provided the following guidelines are followed:

  • All returns must be double boxed and accompanied by a Http://Sugaringstore.com/ Return Authorization (RA) number. Please contact our customer service division at 1-805-216-6071 during our listed customer service hours.
  • All merchandise must be returned in original Manufacturers packaging.
  • All supplied Manufacturers accessories are included in original factory packaging.
  • Original Manufacturer’s warranty cards Manuals and paperwork must be blank. {No Writing}
  • All returned merchandise must be unregistered, and have Original UPC on the box.
  • Orders returned without a valid RMA number will be refused and returned back at your expense
  • Shipping and handling fees are non refundable. (Including all Refused or Undeliverable packages).
  • Returned and Refused packages that were shipped out with the promotional free shipping, the actual shipping, handling and insurance charges that were paid to ship out the order is Non-Refundable, and will be deducted from the Refund amount.
  • Request for a Returns for refunds: Must be made within 14 Business Days from date of delivery, and are subject to a re-stocking fee, as well as the shipping, handling and insurance fees are non refundable.
  • Returns for any other reason other than defective exchanges [within 21 days] are subject to a re-stocking fee as well as shipping, handling and insurance fees are non refundable.
  • Exchanges for a different item  [within 30 days] must be handled as a return first, and is subject to a re-stocking fee as well as shipping, handling and insurance fees are non refundable.

  

Exchange Policy: 

  • Exchanges for a different item must be handled as a return first, and is subject to a re-stocking fee.
  • Only defective items are eligible for exchange [Within 30 days], all other exchange requests must first be returned for refund, once the return procedure is concluded then a new order can be made to purchase for the desired item.
  • If you received an incorrect item, an exchange will be provided at no cost to you. No Refunds.
  • Any item missing from your order will be provided at no cost to you, No Refunds for missing items.
  • Returning an incorrect item for refund instead of making the exchange is subject to a re-stocking fee. 

 

 

  Order Change / Cancellation:

 

  • You may request to change or to cancel an order ONLY over the phone (ORDERS CANNOT BE CANCELED BY EMAIL) as long as it has not been shipped.  Notifying us of an order change or cancellation via email is not recommended, as we may not get to your request in time. Please contact our Customer Support to request a change or cancellation.
  • Shipped orders CANNOT be canceled as the order has been Charged and Shipped. you must request a return,  Please contact our Customer Support for return procedures, Returns are subject to a re-stocking fee plus shipping, handling and insurance fees are non refundable.

 

 

CANCELING YOUR ORDER AFTER YOUR CREDIT CARD WAS BILLED [CHARGED]  WILL REDUCE YOUR REFUND AMOUNT BY THE CREDIT CARD FEES OF 3.5%.  ONCE YOUR ORDER IS PROCESSED YOU HEREBY AGREE TO THESE TERMS & CONDITIONS.

 

Notice: Limit of Liability:

 
HTTP://SUGARINGSTORE.COM/,  IT'S CORPORATE OFFICERS, AFFILIATE'S,, DISTRIBUTORS, SHIPPING PARTNERS, AS WELL AS THE MANUFACTURERS OF SOLD PRODUCTS, SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR THE INABILITY TO USE, THE PRODUCT.

  IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST Sugaringstore,  IT'S CORPORATE OFFICERS, AFFILIATE'S, DISTRIBUTORS, SHIPPING PARTNERS, AS WELL AS THE MANUFACTURERS OF SOLD PRODUCTS, BE GREATER IN AMOUNT THAN THE PURCHASE  PRICE [LESS ANY SHIPPING,HANDLING AND INSURANCE FEES THAT WAS REQUIRED IN ORDER TO SHIP THE PRODUCT] AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT.NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF Sugaringstore,  IT'S CORPORATE OFFICERS, AFFILIATE'S, DISTRIBUTORS, SHIPPING PARTNERS, AS WELL AS THE MANUFACTURERS OF SOLD PRODUCTS.